vanillafluffy: (Chrysler bldg)
After waiting to hear back from The Beatle (I emailed her on Friday and haven't heard a peep back yet), I jumped the chain of command and left a polite but urgent email message for the gentleman who contacted me regarding my W9, Figured if he was handling that, he much have *something* to do with payroll.

Got a call back in under 15 minutes. He says a check was cut and mailed out on the 15th of March, but he's going to cut a new one and Fed Ex it out right away, so God willing, I will have it Thursdayish. It's late enough in the day today that I don't *really* expect it tomorrow, although I'd be awfully pleased if it was.

Meanwhile, with a little help from my friends, I have caffeine, toilet paper and sundry groceries, etc. I was down to my last roll of t.p., which was making me quite nervous! Did that bright and early this morning, courtesy of Mb, who had an 8:15 bone scan scheduled. [livejournal.com profile] thru_the_blinds, I let her sign the log-in sheet with my fabulous wooden pen, which she really liked. I may have to arrange a special Christmas present for her....

The scan took all of 10 minutes, then we hit Publix. I came home, worked til the mail carrier came through, then made that call when it was apparent that all I had was junk mail. (Well, a few coupons I might use, but mostly drek.)

Come to think of it, I still haven't had breakfast OR lunch. I think I'm going to go do something about that!

.
vanillafluffy: (Zzzzz's)
Like the job, HATEHATEHATE the phone. Every time I turn around, it's ringing for bullshit that has nothing to do with my job. No, I can't afford to buy aluminum siding, I don't want to take yer fracking survey, and I don't give a fuck how much she owes you, Tyesha is no longer at this number, now fuck off. (I *never* had this problem with BrightHouse.)

Money is making me insane; I'm so damn close to not having to worry, and I'm gnawing my knuckles. GK is going to help with Geico, now I have to figure out the rest of it. I'll have some coming in from January, enough to take care of the water bill and Allstate, IF it arrives in time...IDK. God knows what I'm going to do at the end of February while I'm waiting for my February check to show up in March.

Right now, I'm so tired I just want to crawl into bed. Just waiting for the confirmation email from GK. I'm going to kill anyone who wakes me Saturday before 10AM, I swear.

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vanillafluffy: (2013)
Yesterday was a long day. Mb called me at 4:40 a.m. (I'd had maybe four hours of sleep at that point. We went to the food bank, she was #68, I was #70. We were out of there by 6:20, back to her place by 7. Once Bozo got moving, I crashed on the bed that serves as her couch. I didn't exactly sleep, it was more that stage where you're aware of your surroundings and what's going on around you, but you can't move.

It helped though; when the dogs barking roused me around 9:30, I felt less like a zombie and got ready to begin at 10---had a doughnut, used the toilet, had a pen and steno pad ready for notes, the usual.

Made the call at 10, conferenced with Marketing Exec and D, got prompted through the procedure of how to look up data and fill out the spreadsheet, and spent the next few hours diligently looking up and filling in, punctuated with quiet swearing at Mb's computer set-up...for one thing, she's running a really obnoxious browser, for another, she's using a different OS, one that doesn't let me adjust the size of the page. I was squinting like a mole...so today was MUCH easier.

She didn't get back from doing her thing til after 9 p.m., I got it right around 10. Nuked a couple bratwurst, watched Route 66 and the evening news, and was snoring by midnight. Slept til 9 (I had an alarm set for 9:45, but was up and in action by then), and started back in on the list promptly at 10. I put in four hours today (five hours with time out for lunc)h, and now I'm contemplating a nap.

Probably not a good idea, otherwise I'm liable to be up til the wee hours.

Wanna hear something funny? Or at least ironic? My landline is working. I got an automated call from AT&T saying they're coming out for service tomorrow "as scheduled". And I've already had my first wrong number....

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vanillafluffy: (Blue letters)
Just a quickie, as I'm taking a break for lunch but wanted to get everyone caught up on Day One. I was operating on very little sleep (less than five hours), but luckily, what I'm doing right now is chimp work. I'm going through a database looking for email addresses so we can contact them to arrangesales appointments. All I have to do is copy/paste info into a spreadsheet, which, like I said, any halfway bright primate could do.

Today I'm doing the same, but working at home, thank god, because I hate Mb's computer set-up, detest her roommate, and don't have to get dressed. I love this job already!

.
vanillafluffy: (Caffeine supply)
In about 12 hours, I'm going to be on the phone, training. Not on MY phone, mind you, because of AT&T, fucknuggets that they are, but up at Mb's. She's going to be out and about, so it'll be just me, the cats and Jazz the Wonder Akita.

I was freaking out about it to her Friday evening, and we hatched a plot where in she's going to pick me up at OMG-a.m., we'll go to the food bank, and back to her place. Then she'll drop Bozo and Baby Bozo off at job and school respectively, and go do her thing.

I have a massive headache, my neck is in a knot, I'm afraid I won't sleep at all, I'm worried about how to explain any of this situation to my colleague---because not having the basic infrastructure in place, even though it isn't my fault, still makes me look unreliable. *whimper*

On the other hand, if Mb's cable-on-demand works, I can catch up on this season of Justified. A little reward for a day's work and coping with all the agita....

0=0=0=0=0=0=0

* Bonus points if you've seen "My Favorite Year" and can translate "the jitters" into suitable hysteria.

.
vanillafluffy: (Blue letters)
Got up early and hit the ground running. Started shifting more boxes so that the bedroom phone jack would be accessable for the technician. Did that and a few bits of tweaking in there, as well as the sinkful of dishes before his arrival around 10.

He reminded me of Keith Carradine, which was a bit unsettling, but not nearly as much as finding out that my line in from the pole has been severed, either by the roaming asshole trespassers or a careless yard worker. After I nearly had an aneurysm, he said he wasn't going to charge me extra for what he'd done, because the (insert technical reason here) thing on the pole didn't have a good connection, so someone else would have to come out and fix that. Other guy is here now, and also says what he's doing won't be extra, although as with many things, I am cynical, and won't believe it til I've seen my first bill.

I got brunch between technicians, and afterward got back to work on my room. Went through my scarf collection and a bunch of purses, although I really need to round ALL my bags up, go through them and find a place for them to live. Still, I got a lot of stuff that was hanging in random places catagorized and tucked into less obtrusive places. I changed out the quilted wall hanging I had blocking the east window; the pastel nine-patch is now a pieced Sunbonnet Sue that G'ma Sis made.

At one point, I was thinking of turning my current office into a boudoir, and that's sounding better and better. Of course, that entails getting approximately 2000 books out of here to make room for that stuff, which means thinning out said books and making room for them in the designated library. And *that* involves dragging shelves in there, which entails clearing off those shelves and making sure there's room to haul them into place...it's complicated. Considering my ass has been dragging since last Friday, this is not going to be quick or easy.

Anyway, that's what's been going on today. Tomorrow, I'm going with Mb to a doctor's appointment; I'm waiting to hear back from her about what time that's scheduled so I can let MarketingExec know what's a good time to touch base about scheduling training.

I'm going crazy, but it's the good crazy.

.
vanillafluffy: (Phone ringing)
Alrighty! Just got off the phone with SrVP (didn't know her title last go-round), who is going to have Marketing Exec call me (the other gal I've talked to, didn't know her title either, OR that RG'sMom is the other Marketing Exec) to set up a schedule for training. It looks like I'm in!

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vanillafluffy: (Scenic)
Just got back from a successful foray to the food bank. Mb picked me up around 5:30, we got over there and got numbers 107 and 108. This gave us a nice little chunk of time to talk, since thay hadn't even started calling numbers yet.

I caught her up on the job sitch---she asked if I wanted to run down to Melbourne with her this morning to get some blookwork done, and I told her I *must* be back by noon (although I'll have my phone with me, just in case)---she hadn't heard any of it, because it's too complicated to go into over the phone, especially since she's had a habit recently of cutting me short because her call waiting has kicked in.

I really hope I hear something definitive in today's call (12:30, let's all take a deep breath and PRAY). This will be my fourth phone interview (plus a plethora of e-mails), and the suspense is killing me. They haven't been horrible, on-the-spot interviews, everyone has been pretty cool, but okay, hire me already!!!

Meanwhile, I got some chicken strips, a bag of collards, the usual assortment of canned and baked goods, but the real triumph is a bag of salmon. And I'm not talking about nasty little fish cakes, either---I have actual fillets! Mmm! I'm going to have fun with those---cooking AND consuming.

My legs still hurt...I can't believe that a few hours of work has knocked me out so much. I didn't really get anything accomplished over the weekend, and the transition from sitting to standing is harder than usual. I know I'm out of shape, but damn!

I wore my found!brown skirt to church yesterday, and will have to see if I can upload a picture of the ensemble. Brown is my favorite neutral; it works well with my coloring, and this particular skirt fits nicely and is an ideal length. I wore it with a pink tank top, overlaid with an orange sheer tunic that has vertical gold stripes. (The overlay is essential, since the tank has glue stains on it and can't be worn alone.) I belted it in with an olive green belt that has a pretty design of studded circles.

One of the things I ran across while I was cleaning was a pic of me and GK, dated '04. I look huge, and I don't think it's ALL the camera angle! IIRC, at that point I was on my way down from my all-time high, but was still 350+. I remember seeing that top recently, though I couldn't tell you when I last wore it---but thankfully, I've ditched those purple pants! On the other hand, I had all my teeth in those days....

My style continues to evolve; I could thin out my scarf collection substantially---I have a few I embellish purse straps with, but don't often wear then anymore. Likewise, as the '04 pic illustrates, I don't do the "shirt-worn-open-as-jacket" look much, either. I think the zebra suit is the sole survivor of that trend...and may be what sparked BigRed's comment the other day---of course, what I wear to lunch with the girls isn't necessarily what I'd wear to an interview! For a while, AI's influence showed with big, flowing OS jackets, but I've come to the conclusion that on the whole, I prefer a more tailored cut.

Mb will be here to pick me up soon---she had to run home to get Bozo and drive him to work---so I'll talk atcha later and let you know how interview #4 goes!

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vanillafluffy: (My Tribal)
I contacted The Boss Lady this morning bright and early...only to find that she's headed out to a seminar for the next few days and will arrange the team conference call "later". Argh, this is why I don't post about job hunting, because this kind of thing always seems to happen. (Sorry guys. Keep the champagne on ice.)

However, RG'sMom is so sure of my prospects that she's loaned me money to get a landline and DSL connection. I just got in from paying my deposit for that. (Plus a $2 fee the payment outlet clipped me for. Don't even get me started about how pissed I am at having what little cash money I have chiseled away by fees I can't seem to avoid.) Mind you, they can't actually come out and hook me up until a week from tomorrow. Gah!

Came outside and was at once put into a better mood by the sight of a great old truck parked out front, a lowered Chevy, circa 1955, in "red" primer. Mmm!

Also? There's now a tattoo shop two doors down from the payment station. If you're squeamish about tattoos, or worse, want to lecture me about why having tattoos is 'bad'---don't click this. Just don't. I don't want to squick the squeamish, and I *have* told opinionated busybodies to fuck off. Consider yourself warned. )

TTFN.
vanillafluffy: (Belief makes things happen)
She called, we talked, it went well. She says it sounds like I'm a good fit. I'm to contact her on Monday and she's going to set up a conference call with the rest of her team.

So, I don't have a job yet, but it sounds more and more like I'm going to.

Thank you, everyone, for your continued support and good wishes! I'll update with brreaking news as it happens.

.

2013 Update

Jan. 8th, 2013 04:11 pm
vanillafluffy: (Phone ringing)
I know I've been quiet of late, partly because of a lot of the same old-same old, but also because I hate to stir things up, only to follow up with bad news. Which is one reason I don't talk about job hunting much, because that's such a black hole of despair.

A little while ago, I had a phone interview, which has been the first nibble I've had in eons. No, I don't have a job yet, sorry, but I *do* have another interview with someone else in the company on Friday afternoon. A second interview is HUGE---I've been sadly conditioned to hear, "We'll be in touch", then epic nothingness.

It's a work-at-home phone job, NOT cold-calling, and I heard about it via Ranger'sGrrl's mom (from church), who forwarded my resume to them. It's the kind of thing I can more or less do in my sleep, once I learn the particulars. Part time, but it pays decently, and at the moment, I'm not inclined to be choosy!

On a scale from 1 to 10 of how badly I need a job, I'm at about a 25. For the last two months, I've made my bills ONLY through the kindness and generousity of my friends, and the end of this month will arrive all too soon. Please, friends---cross your fingers for me, pray, or just hum along.

Thanks.
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vanillafluffy: (2011)
God, if I have any credit with you at all, any good kharma in the bank, PLEASE let me get the job I just turned in a resume for. I don't care that it's in Satellite Beach, because it's that OMG juicy. It's more than just phones, it sounds like it might actually be a career instead of just a job, I'm not going to go into detail because it's kinda pointless unless I get it, but---PRAY FOR ME!!! Not just becaue I need the money, but because this is a job that actually sounds stimulating.


Would you give this woman a job? )
vanillafluffy: (2011)
God, if I have any credit with you at all, any good kharma in the bank, PLEASE let me get the job I just turned in a resume for. I don't care that it's in Satellite Beach, because it's that OMG juicy. It's more than just phones, it sounds like it might actually be a career instead of just a job, I'm not going to go into detail because it's kinda pointless unless I get it, but---PRAY FOR ME!!! Not just becaue I need the money, but because this is a job that actually sounds stimulating.


Would you give this woman a job? )
vanillafluffy: (One call too many)
Okay, this is going to be amusing at the very least. My former workplace is getting invaded by 'Undercover Boss'! )
***

Of course, whatever he went through while he was there was a tame specimen of what it's really like: Seasonal temps DON'T get monitored for metrics (handle time)---only the full-time hire-ons are under that pressure. Still, I'm looking forward to a glimpse of my old stomping grounds and the chance to see this guy try to cope with what I had to do every day.
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vanillafluffy: (One call too many)
Okay, this is going to be amusing at the very least. My former workplace is getting invaded by 'Undercover Boss'! )
***

Of course, whatever he went through while he was there was a tame specimen of what it's really like: Seasonal temps DON'T get monitored for metrics (handle time)---only the full-time hire-ons are under that pressure. Still, I'm looking forward to a glimpse of my old stomping grounds and the chance to see this guy try to cope with what I had to do every day.
.

Mixed bag

Jan. 6th, 2010 08:50 pm
vanillafluffy: (Default)
I've had a day. For starters, I got an email from GK last night saying only "Call me about Mom.". The trouble was, I didn't get it til nearly 11, and I know better than to call her at that hour. So, first thing this morning---I called her and found out that they've put Kat into the hospital to get her pain meds regulated and she should be out again by the weekend. GK also asked me what I'd think of moving in with her for the duration.

I said I'd have to think about it; I shouldn't---I should leap to assist her in any way I can---except that I dealt with both of my natural parents in terminal illness, and neither of those situations were complicated by dementia, crazy neighbors, moving out of my house or any #$#%ing cats. I don't know if I can go through that again.

Meanwhile, it was 41F in my office when I got up this morning. I went over to J's to discuss doggy business and to avail myself of her lovely shower. Here's where we get some GOOD news: There's a chance that what I've been doing is going to turn into a real live paying job within the next month or so. (Ohpleaseohpleaseohplease---!) Not necessarily full-time, but probably on a par with the one I had, without having to drive to Melbourne.

To celebrate, I took my $5 gift card to Target...didn't buy anything. Was tempted by some shoes---they have a dandy clearance going, including a boatload of size 11, some of which actually fit---but the only pair in my price range was a pair of open-toed wedges. I might be able to handle wedges, but the thought of open-toed shopes in this weather---brrr! No thanks.

Home by way of WalMart, where I snagged onions and some baking supplies. Onions for something stew-ish, and baking supplies because for one thing, I got a bagful of walnuts on Monday and am thinking about mixing up something like a quickbread or a soda bread or even a coffeecake, although I didn't buy any sugar...I'm *pretty* sure I have some, and can't afford to buy more unless I know for sure I don't. Gingerbread is another possibility...I *DO* have molasses, and [livejournal.com profile] pwcorgigirl's awesome recipe....

Right now, it's 50F in my office, and I've been belatedly battening down the hatches. I hung my throw quilt over the bedroom window holding the A/C to try to insulate it a little and keep the heat in, and I've got a chenille bedspread tacked up over the office doorway so that whatever hot air I build up in here might actually stay here.
.

Mixed bag

Jan. 6th, 2010 08:50 pm
vanillafluffy: (Default)
I've had a day. For starters, I got an email from GK last night saying only "Call me about Mom.". The trouble was, I didn't get it til nearly 11, and I know better than to call her at that hour. So, first thing this morning---I called her and found out that they've put Kat into the hospital to get her pain meds regulated and she should be out again by the weekend. GK also asked me what I'd think of moving in with her for the duration.

I said I'd have to think about it; I shouldn't---I should leap to assist her in any way I can---except that I dealt with both of my natural parents in terminal illness, and neither of those situations were complicated by dementia, crazy neighbors, moving out of my house or any #$#%ing cats. I don't know if I can go through that again.

Meanwhile, it was 41F in my office when I got up this morning. I went over to J's to discuss doggy business and to avail myself of her lovely shower. Here's where we get some GOOD news: There's a chance that what I've been doing is going to turn into a real live paying job within the next month or so. (Ohpleaseohpleaseohplease---!) Not necessarily full-time, but probably on a par with the one I had, without having to drive to Melbourne.

To celebrate, I took my $5 gift card to Target...didn't buy anything. Was tempted by some shoes---they have a dandy clearance going, including a boatload of size 11, some of which actually fit---but the only pair in my price range was a pair of open-toed wedges. I might be able to handle wedges, but the thought of open-toed shopes in this weather---brrr! No thanks.

Home by way of WalMart, where I snagged onions and some baking supplies. Onions for something stew-ish, and baking supplies because for one thing, I got a bagful of walnuts on Monday and am thinking about mixing up something like a quickbread or a soda bread or even a coffeecake, although I didn't buy any sugar...I'm *pretty* sure I have some, and can't afford to buy more unless I know for sure I don't. Gingerbread is another possibility...I *DO* have molasses, and [livejournal.com profile] pwcorgigirl's awesome recipe....

Right now, it's 50F in my office, and I've been belatedly battening down the hatches. I hung my throw quilt over the bedroom window holding the A/C to try to insulate it a little and keep the heat in, and I've got a chenille bedspread tacked up over the office doorway so that whatever hot air I build up in here might actually stay here.
.
vanillafluffy: (Garcia headset)
I actually went to Wal*Mart this afternoon. It occured to me that if I did some shopping now, in theory I don't HAVE to go anywhere until Monday. So, during the time when I'd usually be having lunch/getting dressed/driving to Melbourne, I was wandering around W*M snagging groceries, leftover Halloween candy, and $3 Faded Glory tank tops, because at that price, I'm not going to pass up a shot at cheap, solid color tanks. *mind boggles* This is weird and wonderful!

So far, knock wood, I'm coping well with The Job, although I did have a brief, panic-stricken episode this afternoon when I had to figure out how the fuck do I transfer?! (Now I know.) My calls come in on my computer, which displays what partner I'm answering for, and I have an amplifier that goes to my headset---NOT headphones, one of those little ear-piece thingies---to mute between calls, at least, IF I can reach it before the next call comes in. They were back-to-back tonight, too. Not too many troublemakers, and a buttload of orders, mostly Trendicrap. (Another one of their "Take 30% of clearance items", which they seem to be running regularly now at the beginning of the month.)

I stayed logged in after my shift, and dealt with a lot of the little details of "housekeeping" that I'd usually skive off---doing requests on orders, follow-ups on previous requests---the kind of thing that doesn't seem like such a chore, under the circs. I mean, looking at a 20+ mile drive, a half-dozen "little things" become "a monumental pain in the ass and I just want to go home!" Here, it's a fifteen or twenty minute task, and granted, I don't get paid for it, but if I want to, I can go get a chilled beverage and wander around for a few minutes, don't have to lock and unlock the computer (which is a freaking nuisance!) or trek halfway across the former-department-store-sized building to take a leak. It doesn't delay my homecoming, because I'm already home.

Life is good!
vanillafluffy: (Garcia headset)
I actually went to Wal*Mart this afternoon. It occured to me that if I did some shopping now, in theory I don't HAVE to go anywhere until Monday. So, during the time when I'd usually be having lunch/getting dressed/driving to Melbourne, I was wandering around W*M snagging groceries, leftover Halloween candy, and $3 Faded Glory tank tops, because at that price, I'm not going to pass up a shot at cheap, solid color tanks. *mind boggles* This is weird and wonderful!

So far, knock wood, I'm coping well with The Job, although I did have a brief, panic-stricken episode this afternoon when I had to figure out how the fuck do I transfer?! (Now I know.) My calls come in on my computer, which displays what partner I'm answering for, and I have an amplifier that goes to my headset---NOT headphones, one of those little ear-piece thingies---to mute between calls, at least, IF I can reach it before the next call comes in. They were back-to-back tonight, too. Not too many troublemakers, and a buttload of orders, mostly Trendicrap. (Another one of their "Take 30% of clearance items", which they seem to be running regularly now at the beginning of the month.)

I stayed logged in after my shift, and dealt with a lot of the little details of "housekeeping" that I'd usually skive off---doing requests on orders, follow-ups on previous requests---the kind of thing that doesn't seem like such a chore, under the circs. I mean, looking at a 20+ mile drive, a half-dozen "little things" become "a monumental pain in the ass and I just want to go home!" Here, it's a fifteen or twenty minute task, and granted, I don't get paid for it, but if I want to, I can go get a chilled beverage and wander around for a few minutes, don't have to lock and unlock the computer (which is a freaking nuisance!) or trek halfway across the former-department-store-sized building to take a leak. It doesn't delay my homecoming, because I'm already home.

Life is good!

Good news

Oct. 19th, 2007 11:40 am
vanillafluffy: (Phone ringing)
Lo, there is much squee, for I have heard the word, and the word is home. Next week, I get training, and the following week, I start Work at Home! Huzzah, hooray, yippie-ki-yay!

*looks around office* Hmm, incentive to bust ass and pick up....

The thing that amuses me with How the Universe Works: My actual W@H start date is the one-year anniversary from my first day of work at the company.

Good news

Oct. 19th, 2007 11:40 am
vanillafluffy: (Phone ringing)
Lo, there is much squee, for I have heard the word, and the word is home. Next week, I get training, and the following week, I start Work at Home! Huzzah, hooray, yippie-ki-yay!

*looks around office* Hmm, incentive to bust ass and pick up....

The thing that amuses me with How the Universe Works: My actual W@H start date is the one-year anniversary from my first day of work at the company.
vanillafluffy: (Squirrel Faith Healers)
I got a compliment from left field this evening. A gentleman to whom I was speaking about Trendicrap's return policy told me I had a lovely voice, and that I sound just like someone named Delilah, who is apparently a Christian radio talk show personality.

I thanked him, because he clearly intended it as a compliment. Trying to maintain a pleasant tone isn't easy, but I do it more often than not. I've heard the "lovely voice" part from enough callers over the years that I don't dispute it, but this is the first time I've ever been compared to anyone specific.

I've never *heard* of this person. One of my co-workers has, and says I sound a *little* like her. I dunno...I generally project well, enunciate clearly and talk the way I write (or vice versa), articulately. Any of y'all have any exposure to Delilah? I'm curious as to what opinions my f'list may have about this.
vanillafluffy: (Squirrel Faith Healers)
I got a compliment from left field this evening. A gentleman to whom I was speaking about Trendicrap's return policy told me I had a lovely voice, and that I sound just like someone named Delilah, who is apparently a Christian radio talk show personality.

I thanked him, because he clearly intended it as a compliment. Trying to maintain a pleasant tone isn't easy, but I do it more often than not. I've heard the "lovely voice" part from enough callers over the years that I don't dispute it, but this is the first time I've ever been compared to anyone specific.

I've never *heard* of this person. One of my co-workers has, and says I sound a *little* like her. I dunno...I generally project well, enunciate clearly and talk the way I write (or vice versa), articulately. Any of y'all have any exposure to Delilah? I'm curious as to what opinions my f'list may have about this.
vanillafluffy: (Garcia headset)
Yesterday at work, I went to a meeting for a potential work at home program. I need to check the parameters of my system---I'm not positive I have some of the hardware they're describing, and I know I'll need to obtain MS Office---but OMG, not have to commute?! Be able to sit here in my birthday suit and take calls? Be still, my beating heart!

And on another gratifying note, this offer is only being made to employees whose stats are in the top 25%. (Which just about floored me, with all the CRAP He-Boss gives me about my handle time.) Apparently I've been doing better than I thought!

Of course, there's going to be a TV discretely nearby...although I may have to hit the 'mute' button during calls.

I'll keep y'all posted!
vanillafluffy: (Garcia headset)
Yesterday at work, I went to a meeting for a potential work at home program. I need to check the parameters of my system---I'm not positive I have some of the hardware they're describing, and I know I'll need to obtain MS Office---but OMG, not have to commute?! Be able to sit here in my birthday suit and take calls? Be still, my beating heart!

And on another gratifying note, this offer is only being made to employees whose stats are in the top 25%. (Which just about floored me, with all the CRAP He-Boss gives me about my handle time.) Apparently I've been doing better than I thought!

Of course, there's going to be a TV discretely nearby...although I may have to hit the 'mute' button during calls.

I'll keep y'all posted!
vanillafluffy: (Theomany)
Today? Is just weird. I'm convinced it's Saturday, I keep telling myself it's Friday, and I still feel like it's Saturday.

Yesterday---full moon, blue moon, Mercury retrograde---off the chain. Almost every call needed Help Desk (Thankfully, they were there, and, for the most part, helpful.) and my call-handle time was in the sewer.

I clenched my teeth and didn't tell He-Boss to fuck off and fuck himself when he commented about me taking a long lunch. As long as Incharge okays it, it's none of his fucking business. I seriously dislike that guy....

She-Boss pulled me in to listen to one of my calls. She's okay most of the time; yesterday she played a call that was calibrated by the partner in question---meaning the folks at Pelts Leathermore listened to and commented on it---and they *loved* how sincere I was. It's acting, is what it is.

If you translate some of those "sincere" phrases, here's what you get:

Phrase: "Thank you for calling Pelts Leathermore, this is Vanillafluffy, how may I help you today?"
Translation: "Dude, I'm making $10 an hour sitting on my ass talking on the phone!"

Phrase: "You received the wrong item? I'm very sorry to hear that."
Translation: "...because now I'm going to have to write up three requests to fix your problem, and my talk time is going to tank."

Phrase: "I can help you place that order---I love helping people shop!"
Translation: "It beats the hell out of arguing about their medical bills."

Phrase: "Is there anything else I can help you with today?"
Translation: "As soon as I get rid of you, I can take my break/browse eBay/continue the conversation I was having with the chick next to me."

Phrase: "It's been delightful shopping with you."
Translation: "You spent a bunch of money, which will make my stats look good. Yay!"

But hey, the customers are happy, my boss is happy, the partners are happy, and I've done dirtier jobs for a lot less money!
vanillafluffy: (Theomany)
Today? Is just weird. I'm convinced it's Saturday, I keep telling myself it's Friday, and I still feel like it's Saturday.

Yesterday---full moon, blue moon, Mercury retrograde---off the chain. Almost every call needed Help Desk (Thankfully, they were there, and, for the most part, helpful.) and my call-handle time was in the sewer.

I clenched my teeth and didn't tell He-Boss to fuck off and fuck himself when he commented about me taking a long lunch. As long as Incharge okays it, it's none of his fucking business. I seriously dislike that guy....

She-Boss pulled me in to listen to one of my calls. She's okay most of the time; yesterday she played a call that was calibrated by the partner in question---meaning the folks at Pelts Leathermore listened to and commented on it---and they *loved* how sincere I was. It's acting, is what it is.

If you translate some of those "sincere" phrases, here's what you get:

Phrase: "Thank you for calling Pelts Leathermore, this is Vanillafluffy, how may I help you today?"
Translation: "Dude, I'm making $10 an hour sitting on my ass talking on the phone!"

Phrase: "You received the wrong item? I'm very sorry to hear that."
Translation: "...because now I'm going to have to write up three requests to fix your problem, and my talk time is going to tank."

Phrase: "I can help you place that order---I love helping people shop!"
Translation: "It beats the hell out of arguing about their medical bills."

Phrase: "Is there anything else I can help you with today?"
Translation: "As soon as I get rid of you, I can take my break/browse eBay/continue the conversation I was having with the chick next to me."

Phrase: "It's been delightful shopping with you."
Translation: "You spent a bunch of money, which will make my stats look good. Yay!"

But hey, the customers are happy, my boss is happy, the partners are happy, and I've done dirtier jobs for a lot less money!
vanillafluffy: (Dean cuss)
I haven't even gotten to work yet, and I'm annoyed. My schedule is screwed up this week because we have Posh Brits training tomorrow, and I've found out that someone else is coming in for training next Wednesday as well. So this week, I'll have Thursday off instead of Wednesday, which I can live with, albeit grudgingly.

Next week, however, GK is in town, and we had plans for Wednesday. I have to find out what's going on today and whether they're at all flexable, and if not, try to get things rescheduled, which may be tense, because I know GK has probably got plans made for the rest of her stay. Fuckity-fuck-fuck-fuck!
vanillafluffy: (Dean cuss)
I haven't even gotten to work yet, and I'm annoyed. My schedule is screwed up this week because we have Posh Brits training tomorrow, and I've found out that someone else is coming in for training next Wednesday as well. So this week, I'll have Thursday off instead of Wednesday, which I can live with, albeit grudgingly.

Next week, however, GK is in town, and we had plans for Wednesday. I have to find out what's going on today and whether they're at all flexable, and if not, try to get things rescheduled, which may be tense, because I know GK has probably got plans made for the rest of her stay. Fuckity-fuck-fuck-fuck!
vanillafluffy: (Morale improvement)
Today at work, one of the supervisors posted a memo intended to encourage us:

"Give yourself a round of applauds!"



After wincing at that faux-pas, I'd rather have a round of bourbon, but thanks anyway.

Say what?!

Feb. 20th, 2007 12:33 pm
vanillafluffy: (Asshat)
Got my benefits package from work, and I am *so* not a happy camper. The involuntary $160 pay cut I took for these so-called benefits pissed me off to begin with, now I'm finding out they want me to pay in addition to that? Fuckity-fuck-fuck!

It doesn't include optical, either. Grrr!

Say what?!

Feb. 20th, 2007 12:33 pm
vanillafluffy: (Asshat)
Got my benefits package from work, and I am *so* not a happy camper. The involuntary $160 pay cut I took for these so-called benefits pissed me off to begin with, now I'm finding out they want me to pay in addition to that? Fuckity-fuck-fuck!

It doesn't include optical, either. Grrr!

WIZMO

Feb. 8th, 2007 01:30 am
vanillafluffy: (Snowball mittens)
WIZMO stands for "Where Is My Order?" and is a common reason for many of the calls we get. Today, I had not one, but *two* people, who called within, like, an hour of each other, and in both cases, I told them that according to the shipper, their order had been delivered. And in both cases, the callers went outside with there portable phones, rummaged around, and went, "OH! There it is!" (And both times, I somehow managed to hold off on cracking up until I'd released the call.)

Although when it comes to shippers, I *know* how inaccurate their tracking info can be---I will testify that with one of my recent purchases, the tracking info showed it was in Jacksonville as of 5AM Sunday morning...and still showed that info until after the package was actually in my hot little hands late Monday afternoon.

The moral of the story is, don't call the order line and jump on our case, because we're just as much at the mercy of the carriers as anyone else! (And they're at the mercy of the weather---when a major hub gets snowed in, there's not much either of us can do about it!)

WIZMO

Feb. 8th, 2007 01:30 am
vanillafluffy: (Snowball mittens)
WIZMO stands for "Where Is My Order?" and is a common reason for many of the calls we get. Today, I had not one, but *two* people, who called within, like, an hour of each other, and in both cases, I told them that according to the shipper, their order had been delivered. And in both cases, the callers went outside with there portable phones, rummaged around, and went, "OH! There it is!" (And both times, I somehow managed to hold off on cracking up until I'd released the call.)

Although when it comes to shippers, I *know* how inaccurate their tracking info can be---I will testify that with one of my recent purchases, the tracking info showed it was in Jacksonville as of 5AM Sunday morning...and still showed that info until after the package was actually in my hot little hands late Monday afternoon.

The moral of the story is, don't call the order line and jump on our case, because we're just as much at the mercy of the carriers as anyone else! (And they're at the mercy of the weather---when a major hub gets snowed in, there's not much either of us can do about it!)
vanillafluffy: (Theomany)
Today was obviously Everybody Change Your Mind at the Last Fucking Minute Day. One pissy bitch weaseled out of a $130 pair of Butch Boots because we don't offer overnite shipping to her location. Another guy made excuses about not having his credit card with him. Someone else's card didn't go through...I managed about $600 in orders, which isn't terrible, but after getting snarked at by my manager, it didn't make me any happier.

Sometimes, I like the guy; days like today, I think he's an asshole who has it in for me. On one hand, he says my numbers are moving in the right direction---then he picks a call to review and shreds me like confetti. I could have done this, I should have done that, our sales partner doesn't like us to say blah-blah-blah (It was Fit-nazis; they're my rock bottom least favorite store. Don't even get me started on those people.)---so he tore me a new one over what I thought was a sweet and swift transaction---I made a sale, but he gave me shit about my checkout procedures.

And when I asked whether it would be a problem if I came in my own time to sit through the Posh Brits training more than once, he said no, I couldn't be there and not get paid for it, and if I was going to be here, I'd have to be on the phones. (Fuck you very much, I don't think so! As it is, I have to come in a half-hour early and work my regular shift. Yeah, it's overtime, but that's not the point. *shrug, eyeroll* Whatever.)

So, today my feelings about my job are a little less happy.

This too shall pass...this too shall pass...this too shall pass...this too shall pass...this too shall pass...this too shall pass...this too shall pass...this too shall pass...this too shall pass...this too shall pass...this too shall pass...this too shall pass....

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