Tuesday is the speed bump in my week

[vanillafluffy]

I'm hoping today will be reasonable. Lots of good sales, a minimum of dumbasses, help desk the whole time---one of the Saturday night stressors was no help desk after 4 PM and one insanely bitchy broad who wanted to dispute an auth hold on her prepaid Visa card. Prepaid credit cards are a massive pain in the ass when they don't go through, because they may go up to a whole month before releasing the charges. They have the money on hold, they're collecting interest on it, why should they care if it's tied up for weeks? They tell the caller that "all" we have to do it fax the info to them and they'll release it---what they don't say is, by the rules of the Payment Card Industry Secure Standards Council we CAN'T fax the whole card number. So the consumer thinks we're the ones being uncooperative, when we're abiding my the law and NOT potentially incurring penalties of $5000 to $25,000. That's real money, and most of the time, the charges are little nickel-and-dime amounts under $100. But try telling THEM that.