If you're up to trying Bright House one more time, tell them to direct your call to the retention department. The CSRs usually don't give a crap if you drop service, but the retention specialists do. I managed to get AT&T to agree to lower St. P's phone/internet bill by $50 doing that. AT&T's best effort was still $36 a month higher than Comcast, which we did switch too, but it was worth the effort of seeing what hoops Satan's Own Phone Company would jump through to keep business from walking out the door.

And *many-many hugs* for you, sweetie.