The Job (Getting into routine)
Nov. 17th, 2006 12:57 amThings are settling in somewhat. Three days of actual work, although a good-sized chunk of it has been spent training with the visiting reps from one of our partner companies (a polite name for the one of the companies whose stuff we take orders for). Confidentiality prevents me from naming names, but they're HUGE. If I dropped the name, you'd know it, trust me. (You'd think that they'd give us some nice discounts, being so damn big, but no. Alledgedly, they have a quarterly sale, at which time they give us 20% off. Cheap bastards.)
I'm getting somewhat more confident with the multiple systems we have to work in. I don't have it down to a routine yet, obviously, but I'm dithering less. (Tuesday, which was my first actual day on the phones, was completely dreadful.) Tonight wasn't too bad. I had fewer off-the-wall calls---OMG, the questions people come up with! And there was a guy who was on the verge of placing a monster order when he realized the promotional discount he was counting on isn't going to be effective until next week---ouch!
My schedule tonight was off-kilter because of training---I got out at 8:30, and instead of trying to drive like a maniac to get home in time for SPN, I hung out in the breakroom and commandeered one of the 3 TVs. (Which had issues---I managed to miss the first few minutes; I got there at the point of, "That wasn't a black dog, it was a hell hound!" or something to that effect. And it didn't joss my WIP, so I'm happy.)
Adjusting to the new schedule---after today, I'm on 3 til 11:30---isn't taking too much getting used to, and the traffic is *tremendously* less stressful. (Good car-ma and warm fuzzies to the individual in the SUV who followed me down US1 through that dark stretch of north of the Patrick causeway with their big honkin' halogen lights on---I'm not being snide, it really helped. South of the causeway, they have beautiful lights at regular intervals. North of the causeway, it's the Black Hole of Rockledge.) The afternoon drive isn't bad---there's nothing like a couple weeks of balls-to-the-wall rush hour traffic to put things into perspective!
Okay, I think I'm ready to go to bed now....
I'm getting somewhat more confident with the multiple systems we have to work in. I don't have it down to a routine yet, obviously, but I'm dithering less. (Tuesday, which was my first actual day on the phones, was completely dreadful.) Tonight wasn't too bad. I had fewer off-the-wall calls---OMG, the questions people come up with! And there was a guy who was on the verge of placing a monster order when he realized the promotional discount he was counting on isn't going to be effective until next week---ouch!
My schedule tonight was off-kilter because of training---I got out at 8:30, and instead of trying to drive like a maniac to get home in time for SPN, I hung out in the breakroom and commandeered one of the 3 TVs. (Which had issues---I managed to miss the first few minutes; I got there at the point of, "That wasn't a black dog, it was a hell hound!" or something to that effect. And it didn't joss my WIP, so I'm happy.)
Adjusting to the new schedule---after today, I'm on 3 til 11:30---isn't taking too much getting used to, and the traffic is *tremendously* less stressful. (Good car-ma and warm fuzzies to the individual in the SUV who followed me down US1 through that dark stretch of north of the Patrick causeway with their big honkin' halogen lights on---I'm not being snide, it really helped. South of the causeway, they have beautiful lights at regular intervals. North of the causeway, it's the Black Hole of Rockledge.) The afternoon drive isn't bad---there's nothing like a couple weeks of balls-to-the-wall rush hour traffic to put things into perspective!
Okay, I think I'm ready to go to bed now....