Work kvetching

We had Le Snobbi training this afternoon. Of course, they spotlighted moi as the winner of The Bag, and wanted to know where it was, to which I smiled sweetly, "At home, NOT getting rained on." I snagged a front row seat and ooohed and ahhhed over the fall collection. The prices may be insane, IMO, but they DO have some lovely stuff!

And there were gifties! We each got a goodie bag with a picture frame and a coin purse, and they pulled names for door prizes, and I won a CD. (At least one person made comments about how lucky I was, and I clenched my teeth in a smile and forebore to remind her that LUCK didn't have a damned thing to do with winning The Bag---that was pure talent.)

Also refrained from telling He-Boss that he's full of shit and his reasoning is fallacious. He keeps telling me that if my handle time goes down, the rest of my numbers will improve because I'll be free to talk to more callers and therefore can make more sales.

Last week, I had a conversion rate of 25%, which means one out of four callers I had placed an order. Generally, it takes longer to place an order than it does to---for instance---track an order that's shipped. Therefore, those calls are going to raise my average.

However, because it's 2nd shift, there's time between calls---if we're well-staffed, we often go five, ten, twenty minutes sometimes between calls; we're not missing sales because there are no sales to be made. Saying, "I'm going to make two sales an hour!" as he advises us is absurd, since I might only have four or five calls, and if they're all people asking for tracking info, duh, I'm not going to pull off the sale of the century.

And he also discounts the pain-in-the-ass factor. "Forget about the one or two oddball calls that mess with your average." Bullshit again, because it's not one or two a week, the way he seems to think---some days, that's all I seem to get! They don't have their order number, they want to find out if whatsis is still in stock, they're ESL and want to order a bunch of stuff (and then their international credit card is declined, after 20 minutes of strained politeness on my part). And those are just the *normal* weirdos!

The man's obsessed with handle-time! He's fixated on that one thing, and ignores the fact that the rest of my numbers rock and roll. I've got one of the best records in our department, especially for second shift, and I'm really tired of his incessant badgering. I wish to fuck he'd transfer to sporting goods where he could put that competitive edge of his to good use. Shopping is NOT a speed sport!

Work kvetching

We had Le Snobbi training this afternoon. Of course, they spotlighted moi as the winner of The Bag, and wanted to know where it was, to which I smiled sweetly, "At home, NOT getting rained on." I snagged a front row seat and ooohed and ahhhed over the fall collection. The prices may be insane, IMO, but they DO have some lovely stuff!

And there were gifties! We each got a goodie bag with a picture frame and a coin purse, and they pulled names for door prizes, and I won a CD. (At least one person made comments about how lucky I was, and I clenched my teeth in a smile and forebore to remind her that LUCK didn't have a damned thing to do with winning The Bag---that was pure talent.)

Also refrained from telling He-Boss that he's full of shit and his reasoning is fallacious. He keeps telling me that if my handle time goes down, the rest of my numbers will improve because I'll be free to talk to more callers and therefore can make more sales.

Last week, I had a conversion rate of 25%, which means one out of four callers I had placed an order. Generally, it takes longer to place an order than it does to---for instance---track an order that's shipped. Therefore, those calls are going to raise my average.

However, because it's 2nd shift, there's time between calls---if we're well-staffed, we often go five, ten, twenty minutes sometimes between calls; we're not missing sales because there are no sales to be made. Saying, "I'm going to make two sales an hour!" as he advises us is absurd, since I might only have four or five calls, and if they're all people asking for tracking info, duh, I'm not going to pull off the sale of the century.

And he also discounts the pain-in-the-ass factor. "Forget about the one or two oddball calls that mess with your average." Bullshit again, because it's not one or two a week, the way he seems to think---some days, that's all I seem to get! They don't have their order number, they want to find out if whatsis is still in stock, they're ESL and want to order a bunch of stuff (and then their international credit card is declined, after 20 minutes of strained politeness on my part). And those are just the *normal* weirdos!

The man's obsessed with handle-time! He's fixated on that one thing, and ignores the fact that the rest of my numbers rock and roll. I've got one of the best records in our department, especially for second shift, and I'm really tired of his incessant badgering. I wish to fuck he'd transfer to sporting goods where he could put that competitive edge of his to good use. Shopping is NOT a speed sport!