Not surprised, but annoyed

The individual who called at least four times yesterday about the dog we were supposed to be training today has called to cancel. I'm not surprised, but I'm annoyed. Here's why:

The appointment was set up the week before last, and I know damn well that I TOLD him the 26th. He called last Friday and said he'd waited for us and we hadn't showed. (I didn't tell him that that was because I was at Kat's viewing, but I wish now that I had.) I reconfirmed it it was today, the 26th.

Yesterday, he started calling us again: To confirm the day and time, to get references---which no one has ever asked me for before, and at one point, he called the OTHER number and got J, who had workmen replacing her hot water heater and who managed to hang up on him. And he had questionions. Who was that, she sounded groggy? Was that the person who was going to come out to train his dog? How many trainers do we have? The person who'd referred him to us found us on Craigslist, was that right?

During the course of the phone calls, I explained that J is the trainer, that I assist, that we got started on Craigslist because J was alarmed by the number of ads for "Free dog, owner can't handle" on Craigslist, and because she's trained service dogs, she was moved to try to help and that's how she got started.

What I did not say, because J has told me not to, is that No, she probably wasn't groggy, she always sounds like that because J has a speech impediment. She has CP, and gets around with crutches and a wheelchair, which is the other reason she keeps me around (in addition to my mad phone skillz). Usually, we show up and let the clients figure it out for themselves---the dogs don't care, and once she started working her magic on them, the owners stop caring.

The references were hand-picked, of course, but I suspect they weren't coached not to mention J's disabilities. I think that individual learned about that, freaked out, and that's why he canceled. That's just my suspicion, I could be wrong, maybe his transmission went out or he has stuff going on for work, or they have out-of-town guests, IDK. I told him we're going to be doing an event this weekend, gave him the info with an invitation to come by and meet us. It's the least they can do.

And if not, well, he's still stuck with a problem dog. She's the one I feel sorry for.
.

Not surprised, but annoyed

The individual who called at least four times yesterday about the dog we were supposed to be training today has called to cancel. I'm not surprised, but I'm annoyed. Here's why:

The appointment was set up the week before last, and I know damn well that I TOLD him the 26th. He called last Friday and said he'd waited for us and we hadn't showed. (I didn't tell him that that was because I was at Kat's viewing, but I wish now that I had.) I reconfirmed it it was today, the 26th.

Yesterday, he started calling us again: To confirm the day and time, to get references---which no one has ever asked me for before, and at one point, he called the OTHER number and got J, who had workmen replacing her hot water heater and who managed to hang up on him. And he had questionions. Who was that, she sounded groggy? Was that the person who was going to come out to train his dog? How many trainers do we have? The person who'd referred him to us found us on Craigslist, was that right?

During the course of the phone calls, I explained that J is the trainer, that I assist, that we got started on Craigslist because J was alarmed by the number of ads for "Free dog, owner can't handle" on Craigslist, and because she's trained service dogs, she was moved to try to help and that's how she got started.

What I did not say, because J has told me not to, is that No, she probably wasn't groggy, she always sounds like that because J has a speech impediment. She has CP, and gets around with crutches and a wheelchair, which is the other reason she keeps me around (in addition to my mad phone skillz). Usually, we show up and let the clients figure it out for themselves---the dogs don't care, and once she started working her magic on them, the owners stop caring.

The references were hand-picked, of course, but I suspect they weren't coached not to mention J's disabilities. I think that individual learned about that, freaked out, and that's why he canceled. That's just my suspicion, I could be wrong, maybe his transmission went out or he has stuff going on for work, or they have out-of-town guests, IDK. I told him we're going to be doing an event this weekend, gave him the info with an invitation to come by and meet us. It's the least they can do.

And if not, well, he's still stuck with a problem dog. She's the one I feel sorry for.
.