Xmas rant: Death to the n00b!
Dec. 14th, 2008 01:50 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
vanillafluffyI'm about to start counting the number of non-Trendicrap calls I get, and compare it to my total daily calls, because today? I swear to fuck, I took 100 Trendicrap calls, including one that lasted a full 45 minutes. And, God as my witness, if I EVER get my hands on the imbecile of a noob who told that caller that it was okay to ship GROUND to her residential address despite the fact that she doesn't receive mail there---I'm going to strangle that fool with her own entrails. Slowly and gleefully. Because what happens is, the local post office labels it undeliverable, sends it back to us, and I get the pissed off caller in my ear demanding a reship, a price match and free expedited shipping because it's our error. And then, said bitching caller looks for new products to replace what's sold out in the last two weeks, has conference with daughter-recipient, has daughter measure self because neither of them are sure if the sizes ordered the first time are correct, consults about color, style, size, takes away tape measure and remeasures because daughter is an idiot and can't tell her waist from her hips, consults some more---you get the idea. I was ready to bang both of their heads together, but *deep breathing* they're the customers, and while I may not think they're any too bright, it was the stupid freaking rep who precipitated the problem to begin with.
Then, there's the issue of dumbshits who don't understand RIGHT. As in, "If the column to the right of the pictured item is blank, and the information is all squished down at the bottom of the page, the item is sold out and is being removed from the site.". I tell them this, and they say, "It's a plaid jacket." "What's the item number?" "I don't know. It's blue and white. Wait, is this it? 6666?" "Look to the right of the picture. There's nothing there. If the information isn't to the right of the item, it's SOLD OUT." "Oh." And it wasn't just one or two of these, it was every third or fourth call ALL DAY LONG. In addition, of course, to the ones I had to explain "clearance section" to, as in, "The 30% off promo ONLY applies to items in the clearance section"---there is a difference between clearance and markdown.
Two days off, thank God. I'll try not to rant any more for the duration, bozos permitting....
Then, there's the issue of dumbshits who don't understand RIGHT. As in, "If the column to the right of the pictured item is blank, and the information is all squished down at the bottom of the page, the item is sold out and is being removed from the site.". I tell them this, and they say, "It's a plaid jacket." "What's the item number?" "I don't know. It's blue and white. Wait, is this it? 6666?" "Look to the right of the picture. There's nothing there. If the information isn't to the right of the item, it's SOLD OUT." "Oh." And it wasn't just one or two of these, it was every third or fourth call ALL DAY LONG. In addition, of course, to the ones I had to explain "clearance section" to, as in, "The 30% off promo ONLY applies to items in the clearance section"---there is a difference between clearance and markdown.
Two days off, thank God. I'll try not to rant any more for the duration, bozos permitting....