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vanillafluffyBack now, after a certain amount of phone diva on my part...the little baby-faced cable guy tried making excuses as to why fixing the problem was practically impossible. Baby-face was trying to say that getting to the pole couldn't be done through my yard because of the tree. That it couldn't be done through the neighbor's yard because their fence was chained and they weren't answering the door. And that it couldn't possibly be done by going through the yard on the other side of the fence because it was too far to drive.
Another service call? At some point in the future, and me with no net meanwhile? Oh, no, I don't think so! Amazingly, he found a way to get it fixed after I called customer support and growled. The CSR was cool, put me on hold, made magic happen---Baby-face got backup, someone who hopped the fence, climbed the pole---whatever they did, there was a tentative ding from my phone, the lights on my modem lit up, and wahoo, I can haz interwebs!
Now to see what I missed....
Another service call? At some point in the future, and me with no net meanwhile? Oh, no, I don't think so! Amazingly, he found a way to get it fixed after I called customer support and growled. The CSR was cool, put me on hold, made magic happen---Baby-face got backup, someone who hopped the fence, climbed the pole---whatever they did, there was a tentative ding from my phone, the lights on my modem lit up, and wahoo, I can haz interwebs!
Now to see what I missed....