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[personal profile] vanillafluffy
At 11 this evening, I got a call that reminded me yet again Why I Love My Job. A very nice, but rather frustrated Le Snobbi customer rang to let me know that she hadn't received her order---which Fed Ex tracking showed as delivered ages ago. She had already contacted Fed Ex, and according to them, they had placed it "in the tub by the front door". Which is, sadly, a recycling tub, so her $200 handbag is either gracing a landfill, or some sanitary engineer's wife is going to get one hell of a Christmas present. The item is out of stock, so I can't even reship it; I've emailed our claims department to start proceedings, and in about 30 days, she'll get credited back.

Jiminy shit, if that isn't the damnedest thing I've heard in months. The only story I've ever heard to rival that I got secondhand the winter I started---a Pelts Leathermore order went MIA, claim was filed and settled, and then, long about May, the family had their first cookout of the season, and found the package---under the hood of the barbecue grill! That was also Fed Ex, whom I've long since voted Most Likely to Screw Up and Lie Their Asses Off About It. Seriously.

Gotta love it!

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