May. 6th, 2007

vanillafluffy: (Garcia headset)
I love my job. Tonight was slow. I swear I didn't have two dozen calls my whole shift...which makes it even stranger that three of the calls I had were from the same woman.

First call: The caller has been online, trying to get a pair of Brand X jeans, but her card won't go through, so I offer to place the order for her. Sure enough, I get to the "Send Your Order" part, and up pops the Evil Red Box of Bugger-all saying her 3-digit ID number was wrong. Tried again, no dice, advised her to contact her credit card company and thank you for calling Brand X jeans.

Second call: Five, maybe ten minutes later, she calls back. I get her *again*. According to her, the bank says there's nothing at all wrong with her card, it *must* be us. I review everything with her from her middle initial to her home phone number, and again, I get the ERBoBa message. I suggest she use another card, at which point she says curtly that she doesn't *want* to use another card, she wants to use *that* card (Too bad, so sad!) and hangs up on me.

Third call: Not even five minutes later, guess who?! I'm so cheerful she probably wants to strangle me. By this time, I have her info memorized. She grumbles as she gives me a different card, which I repeat along with the rest of the info in the most annoyingly perky tone I can---and when I'm trying to rub it in, I can make Mary Tyler Moore sound like Roseanne Barr.

Seriously, the third call? I was gleeful. Cuz she was bitchy, but I had what she wanted...and it didn't occur to her to try to place her own order online with the other card, so I'll get credit for the sale---and I by-God earned it!
vanillafluffy: (Garcia headset)
I love my job. Tonight was slow. I swear I didn't have two dozen calls my whole shift...which makes it even stranger that three of the calls I had were from the same woman.

First call: The caller has been online, trying to get a pair of Brand X jeans, but her card won't go through, so I offer to place the order for her. Sure enough, I get to the "Send Your Order" part, and up pops the Evil Red Box of Bugger-all saying her 3-digit ID number was wrong. Tried again, no dice, advised her to contact her credit card company and thank you for calling Brand X jeans.

Second call: Five, maybe ten minutes later, she calls back. I get her *again*. According to her, the bank says there's nothing at all wrong with her card, it *must* be us. I review everything with her from her middle initial to her home phone number, and again, I get the ERBoBa message. I suggest she use another card, at which point she says curtly that she doesn't *want* to use another card, she wants to use *that* card (Too bad, so sad!) and hangs up on me.

Third call: Not even five minutes later, guess who?! I'm so cheerful she probably wants to strangle me. By this time, I have her info memorized. She grumbles as she gives me a different card, which I repeat along with the rest of the info in the most annoyingly perky tone I can---and when I'm trying to rub it in, I can make Mary Tyler Moore sound like Roseanne Barr.

Seriously, the third call? I was gleeful. Cuz she was bitchy, but I had what she wanted...and it didn't occur to her to try to place her own order online with the other card, so I'll get credit for the sale---and I by-God earned it!

Profile

vanillafluffy: (Default)
vanillafluffy

September 2023

S M T W T F S
     12
3456789
10111213141516
17181920212223
24252627282930

Most Popular Tags

Style Credit

Expand Cut Tags

No cut tags