Tis the season... (Redux)

I was threatened by a Pelts Leathermore customer. Yes, me, the paragon of customer service! You see, because of the ongoing problems we've had with the credit card verification software, a bunch of orders got cancelled. To make up for that, we created a code for those customers which would match the discount on the promo we had last weekend, plus free shipping. It was supposed to be good through the 14th---except somebody leaked it to third-party websites, and things got messy. So we killed the code, and Ms. Thing got VERY belligerent with me. Told her there was nothing we could do unless she had had an order cancelled. (Greedy, opportunistic, money-grubbing cow.) She demanded my name---which I gave her; I'm in the right AND I had Help Desk tell me so---and she swore she was going to call back and talk to *gasp!* A Manager. Whatever, bitch. You're still not getting the discount!

Tis the season... (Redux)

I was threatened by a Pelts Leathermore customer. Yes, me, the paragon of customer service! You see, because of the ongoing problems we've had with the credit card verification software, a bunch of orders got cancelled. To make up for that, we created a code for those customers which would match the discount on the promo we had last weekend, plus free shipping. It was supposed to be good through the 14th---except somebody leaked it to third-party websites, and things got messy. So we killed the code, and Ms. Thing got VERY belligerent with me. Told her there was nothing we could do unless she had had an order cancelled. (Greedy, opportunistic, money-grubbing cow.) She demanded my name---which I gave her; I'm in the right AND I had Help Desk tell me so---and she swore she was going to call back and talk to *gasp!* A Manager. Whatever, bitch. You're still not getting the discount!