OMG, I love my job!

[vanillafluffy]

At 11 this evening, I got a call that reminded me yet again Why I Love My Job. A very nice, but rather frustrated Le Snobbi customer rang to let me know that she hadn't received her order---which Fed Ex tracking showed as delivered ages ago. She had already contacted Fed Ex, and according to them, they had placed it "in the tub by the front door". Which is, sadly, a recycling tub, so her $200 handbag is either gracing a landfill, or some sanitary engineer's wife is going to get one hell of a Christmas present. The item is out of stock, so I can't even reship it; I've emailed our claims department to start proceedings, and in about 30 days, she'll get credited back.

Jiminy shit, if that isn't the damnedest thing I've heard in months. The only story I've ever heard to rival that I got secondhand the winter I started---a Pelts Leathermore order went MIA, claim was filed and settled, and then, long about May, the family had their first cookout of the season, and found the package---under the hood of the barbecue grill! That was also Fed Ex, whom I've long since voted Most Likely to Screw Up and Lie Their Asses Off About It. Seriously.

Gotta love it!

Comments

[smtfhw.livejournal.com]

Ah, the genius that is FedEx... That'd be the same idiots who delivered my fisheye lens to number 26 because there was no one in at number 28. We live at number 50... oh, and who claimed to have left the parcel with "the receptionist" in a suburban house... It's beyond me how they stay in business.

[vanillafluffy.livejournal.com]

It's beyond me how they stay in business.

I don't hear stuff like this about any of the other shipping companies...just Fed Ex. It boggles the mind.

[pwcorgigirl.livejournal.com]

I think everyone has a FedEx WTF? story. We have a gate that matches the porch railing on the front steps of our house. It opens with a latch you just lift up -- it is not rocket science. One day I heard this godawful noise and looked out to see the very large FedEx guy trying to climb over the side of the porch.

I opened the door and said, "You do know you just lift the latch to get in?" He said, "Oh, I usually just throw the boxes over, but this one's marked Fragile."

[vanillafluffy.livejournal.com]

He probably thinks "Fragile" is Italian, too.

[starhawk2005.livejournal.com]

Wow... *is speechless* Who is stupid enough to put a package in a RECYCLING BIN??!!

[vanillafluffy.livejournal.com]

Fed Ex: You don't have to be stupid to work there (or maybe you do?!)...and if they don't know what a recycling bin IS, that's a whole 'nother kettle of dumb.

[starhawk2005.livejournal.com]

*rolls eyes* Apparently so....nice to know the standards for hiring are high. NOT.